Orders will be dispatched within 1-3 working days. If you need your order urgently please write a note on your order or e-mail me.

GIFT ORDERS

If you would like to send your order as a gift, you can write a gift message in the notes section at checkout and I will include this on a postcard with your order. Just add the recipient’s address to have it sent directly to them.

LOCAL PICK-UP

You can collect your online order from my Camden studio Monday to Friday, just e-mail me to arrange a time. The studio is 5 minutes walk from Camden Town station.

UK ORDERS

Standard UK shipping is free for orders above £30, this will automatically apply at checkout.

UK untracked postage is £5 per order and will be sent via Royal Mail.

UK tracked postage is £10 per order and will be sent via Royal Mail Special Delivery, DHL or UPS.

ORDERS TO EUROPE

We will now cover the cost of customs duties for all orders to Europe when you spend £35 or more.

The shipping cost of your order is calculated by weight.

Postage to Europe is £15 for packages under 2kg

and £25 for packages over 2kg.

All packages to Europe are sent via a tracked service.

Your order should take 3-5 working days after dispatch to arrive.

Please note, if the customs duties calculated are too high, I will contact you to cancel your order.

INTERNATIONAL ORDERS

The shipping cost of your order is calculated by weight.

Postage to the rest of the world is £25 for packages under 2kg

and £40 for all packages over 2kg.

All international orders are sent via a tracked service.

Your order should take 5-7 working days after dispatch to arrive.

ORDERS OUTSIDE OF EUROPE MAY BE SUBJECT TO CUSTOMS CHARGES ON RECEIPT, THE CUSTOMER IS RESPONSIBLE FOR COVERING THESE CHARGES.

RETURNS

I hope you are happy with your order. However, if you are dissatisfied you may return the product within 14 days of receipt.

Please contact me via e-mail that you wish to do this and then return the item in its original saleable condition. Make sure to include contact information with the return and provide me with a tracking number from the courier. The cost of any delivery charges for returning the item are the customer’s responsibility.

It must reach me within 14 days of the day you advise that you want to return the item. This right only applies to the original purchaser. I will then refund the purchase price. Original delivery costs will not be refunded. I am unable to issue a refund for returned items which are lost or damaged in transit.

Please note that handmade items vary in colour, shape and design and such variations are not faults of the product. No guarantees are given as to the suitability of any items for any particular use and no responsibility can be accepted by Louise Madzia Ceramics for any such use.

Receipt of damaged goods

If you have received an item which is damaged please contact me within 24 hours with a photograph of the damaged goods, and I will replace or refund the item.

Unclaimed packages

If you are unable to sign for your order at the time of delivery please note that post offices will only hold your parcel for 14 days before returning the item to the sender. If this occurs I reserve the right to charge you a handling fee to cover return shipping.

International Returns

We are not responsible for any customs charges made on returns unless otherwise stated. Any extra charges incurred are the responsibility of the customer.

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges.